Praktische Lösungen für Ihre Herausforderungen

in the areas of Marketing, Business Development, Customer Communications and Service preferably in IT/Telco, Media and the Airline/Travel industries.

problem-solution

Nehmen Sie schnell und einfach Kontakt auf

We provide proven practical solutions to many problems and drive your business forward based on industy knowhow and extensive hands-on experience:           

business growth

no matteer wether you seek to expand in to new countries or are in need to identify new market or are looking to integrate new channels like social media we get you there based on industry best practice using our hands on experience

business process reingeneering

no matter why you processes are not effective, we analyse, redefine, implement and drive for effective success

positive customer experience

no matter what the reasons for ineffective customer experience, we drive towards an optimal CLC via efficient CRM/BRM based on industry best practice, expertise and first hand experience

operations optimization /Global Operations Excellence

no matter what the cause, we will identify, implement, streamline and actively drive the change through Global Operations Excellence

global alignment

no matter why you are missing effective standardization or optimal alignment across regions, cultures and local business units, we identify and close the gaps by streamlining, standardizing and aligning org structure, roles and responsibilities and processes "on a global basis following best practice, using ndusty knowledge while ensuring "one face to the customer" world wide.

bid management

no matter if you seek for BPO or wish to buy the optimal tool, system or service available we find the right solution and run the project for you

outsourced services / off-shoring management

no matter if you like to outsource your services like TechSupport, BackOffice, Customer Communication Servicces partly, completely within country or to an off-shore location we will manage the defined project from a to z or take over full management for a defined period of time

backfill permanent positions

Überbrückung von Vakanzen. Überleitungsmanagement bei Unternehmenskauf. Strategisches Personalmanagement z.B. innerhalb von M&A-Situationen Werksverlagerung und Neuaufbau von Unternehmen im In- und Ausland