Edith Rose - Managing Partner

Executive Profile

  • 10+ years successful Interim Management / Managing Consultancy world wide
  • Specializing in Marketing, Business Development, Customer Communication and Service including customer relationship management (CRM), customer lifecycle management (CLM), customer experience management (CEM) and Customer Contact Centres integrating all available communication channels including new media
  • Industry know how, result proven expertise and hands-on experience gained during 20+ years in related management positions* with international responsibility
  • Focus on Global Operations Excellence (GOE **) a concept developed and successfully implemented on demand for international organisations seeking to run an operation or a network of world wide operations most effectively with optimal output

Related Professional Experience as Managing Consultant / Interim Manager

  • Defined and implemented international marketing, business development and customer service strategies and respective infrastructure with integration of relevant systems (interim management in location)
  • Built up, extended, optimized, streamlined and integrated (post merger) Service Centres world wide (interim management in location)
  • Restructured organizations / business units nationally and internationally (interim management in location)
  • RFP Management
  • Managed out-sourcing projects (Customer Service, Tech.-Support, Back Office Processes)  
    Lead international cross functional / cross cultural projects and task forces
  • Performed business process analysis, development and implementation in order to standardize / align organizational structures, roles and responsibilities, processes and policies across multiple countries (Americas, EMEA, Asia/Pacific), cultures and language while sharing best practice on a global basis
  • Achieved high quality standards and operational effectiveness (meeting, exceeding KPIs) via Performance Management in many locations around the word

Project details and references available during personal meeting.

Functions Performed
MD, VP with national and international responsibility, Business Unit Director, Manager
Leadership Profile
Result oriented, senior marketing, business development and customer service executive with strong problem-solving skills
Proven ability to develop and enforce company policy and processes
Strong team-building, analysis, organization and communication skills
Highly motivating, inspiring management style
Outstanding leadership qualities
Personal Profile
Open for Opportunities
Unconventional thinking / innovative with realistic view for the feasible
Success driven
Impacting. Making a difference
Dynamic. Flexible. Efficient
Positive. Inspiring

Professional Assignment
Lecturer for International Marketing, Wirtschaftsakademie Hamburg

*Related Positions

** GOE is a concept to standardize and align processes, technologies, resources und structures across organizational units, countries, cultures, languages and communication channels available while sharing best practice on a global basis; assuring operational effectiveness while showing “one face to the customer” across all sites world wide. GOE results aim to meet or exceed defined KPIs with CSAT levels above industry standard.

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